Terms of Service
Disclosure:
Subscriber agrees that Autographics may disclose any and all subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the Subscriber
Content:
All services provided by Autographics Website Design may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, unlicensed software or files, or material protected by trade secret and other statue. The subscriber agrees to indemnify and hold harmless Autographics Website Design from any claims resulting from the use of the service which damages the subscriber or any other party.
Examples of non-acceptable content or link
* Pirated software
* "Illegal MP3's" - Consists of copyrighted audio
* Hackers programs or archives
* Warez Sites
* Child Pornography
Autographics Website Design will be the sole arbiter as to what constitutes a violation of this provision.
Server Abuse:
Any attempts to undermine or cause harm to a Autographics server or customer of Autographics Website Design is strictly prohibited. Autographics Website Design will pursue legal action to the fullest extent for all abuse of the Autographics network.
Technical Support:
Autographics Website Design provides 24 x 7 technical support to our subscribers (except for few holidays and short company meetings when we close our center.) We limit our technical support to our area of expertise. The following is our guidelines when providing support: Autographics Website Design provides support related to your virtual site physical functioning. Autographics Website Design does not offer tech support for application specific issues such as cgi programming, html or any other such issue. At this time, Autographics Website Design does not offer technical support via phone.
Payment:
Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to Subscriber. Subscriber is aware that Autographics Website Design may prospectively change the specified rates and charges from time to time.
Autographics reserves the right to deny Client the use of any payment method for, but not limited to, abuse or misuse of a payment method. Abuse of a payment method may also be grounds for further disciplinary action up to and including the immediate and permanent cancellation of the Client's services or their entire account with Autographics. If a payment or debit order is returned for any reason, the account will be assessed a R100 service charge per item. If payment for the returned check amount and service fee is not remitted in full by 2 P.M. the following business day, the server will be deactivated until payment is received and will be subject to regular reconnect fees.
The promotional offer is contingent upon Autographics achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers.
If your account is turned over for collection, you agree to pay Autographics Website Design a "Processing and Collection" Fee of not less than R500 nor more than R1500. If you desire to cancel your account, please follow the proper procedure to do this as outlined in this TOS. Co-location servers that are terminated for non payment will be considered abandoned and forfeited after 30 days. All payments to Autographics Website Design are nonrefundable. This includes the one time setup fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in Autographics Multimedia Solution's sole discretion is a valid charge under the provisions of the TOS and /or AUP, you agree to pay Autographics Website Design an "Administrative Fee" of not less than R500 and not more than R1500.
Suspension/Deactivation:
If any terms or conditions are failed to be followed it will result in grounds for account suspension or de-activation. Autographics Website Design reserves the right to remove any account without prior notice. If Autographics Website Design deactivates your account(s) for violating policy, your will forfeit your rights to a refund -- and none will be given. No refunds for advance payments, on deactivated accounts. Normal policy is a warning first, and account de-activation the second offense. Serious offenses may cause immediate de-activation. Autographics Website Design will be the sole arbiter as to what constitutes a violation of this provision.
Cancellation Policy:
Client must submit service cancellations by opening a ticket through our client portal at least 7 days but not more than 30 days before the end of the service's billing cycle. Cancellation requests are not accepted through phone, email, fax, or any other method besides through opening a ticket through our client portal. You must have all account information to cancel an account. Only the authorized account holder may cancel the account.
In the event of cancellation, customer will automatically be billed for any excess bandwidth usage during the then-current monthly billing cycle.
Excessive Bandwidth Use:
Client agrees that bandwidth usage shall not exceed the number of gigabytes per month for the services ordered by Client. Autographics will monitor Client's bandwidth usage and will provide RTG graphs of bandwidth usage for Client to review in the Autographics client portal. Autographics shall have the right to take corrective action if Client's bandwidth usage exceeds the amount allocated by Client's service plan ("Allocation"). Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all services, or termination of this agreement, which actions may be taken is in Autographics's sole and absolute discretion. Autographics believes in communicating with our clients and will try to work with our clients to resolve any overage issues before taking action which could cause a client's service to become unavailable.
Bandwidth usage is measured on a monthly basis coinciding with Client's billing cycle. Both incoming and outgoing traffic are counted. In the event that a customer exceeds the included allocation, Autographics may, at its sole discretion, collect a deposit in the amount of $0.75 per GB for the projected overage for the month, immediately against customer's credit card on file with Autographics.
Client agrees to pay Autographics any additional fees for bandwidth overages within 3 days of the invoicing period at a rate of R15 per GB of bandwidth used over the Allocation. Any bandwidth overage bill not paid within three (3) days of invoicing will subject the server and services to suspension.
Unused bandwidth allocations cannot be carried over to future months, or applied to other servers.
Account Termination:
Violation of our anti-spam policy will be grounds for immediate account termination. Web sites deemed offensive, pornographic or racially degrading, by Autographics, will be removed from our servers without notice. Web sites promoting, making available or otherwise contributing to software piracy, hacking, spamming, denial of service attacks and/or damage to commercial networks or servers will be removed from our servers without notice and illegal acts will be reported and prosecuted. Abusive behavior of any type will not be tolerated.
Accounts using up enough server resources, to slow or crash a server, will be shut down without notice. If an account is shut down, due to server resource issues, we will (upon request) make a reasonable effort to help get the account unsuspended. This includes tracking down the offending program, if applicable, and/or making available other arrangements for hosting the account on a semiprivate or private server (additional fees may be required).
Server Activity:
All server activity is logged. Any snooping, hacking, or other inappropriate activity of any type outside of your account, on our servers, will be grounds for termination. In addition, your account is for web and email use only, any other activities, at our sole discretion, will be grounds for termination as well.
Courtesy Transfer Service:
Autographics performs all account transfers, account moves, cPanel transfers, server transfers and any other service which involves Autographics copying files of yours from a third party service to your Autographics service, hereafter known as a "transfer" as a courtesy service only. By requesting Autographics to perform a transfer you agree indemnify and hold harmless Autographics from any and all liability arising from the transfer and/or copying of your accounts. You also agree Autographics is not responsible for any issues relating to the transfer of your accounts, both on your Autographics service and at any other third party service from which Autographics may be transferring your accounts from, including but not limited to, missing or corrupted files, improperly transferred accounts, any and all fees you may incur from third party services such as bandwidth fees or charges from delays in transferring account, settings or files from third party providers which may not transferred, any downtime or outages, DNS problems, accounts set up on incorrect IP addresses, any issues at third party services which delay or prevent Autographics from performing the service, or any other issues. Autographics makes no guarantees regarding the availability of our transfer service or the amount of time it takes to perform transfers.
Domain Name Registration and Renewal Policy:
Autographics Website Design will make every effort to register and/or renew your requested domain name. This is not a guarantee that your requested domain name is available for registration and/or renewal. Your domain name may go unregistered and/or renewed, due to circumstances beyond our control, and will not be grounds for compensation of financial loss. An order for domain name registration and/or renewal, does not guarantee domain name registration and/or renewal. Domain names will not be registered and/or renewed until payment is received. If requested domain name is not registered and/or renewed by Autographics Website Design, the domain registration fee will be refunded.
Domain registration fees are not refundable. If we register a domain name, on your behalf, as part of a free registration promotion - cancellation or termination of your account will void the promotion offer and you will be charged R200 for your domain name registration.
All domain names, registered by Autographics Website Design, are done so in the name of the customer placing the order.
Changes to the Terms of Service
This Terms of Service may be amended, at any time, at the discretion of Autographics Website Design. All accounts are required to comply with any changes made to these policies.
Such changes, modifications, additions or deletions shall be effective immediately upon posting on-line at this location. You acknowledge and agree that it is your responsibility to review this site and this TOS periodically and to be aware of any modifications. Your continued use of the services after such modifications will constitute your: (a) acknowledgment of the modified TOS; and (b) agreement to abide and be bound by the modified TOS. If you do not agree to these terms, please contact us to cancel your services.
If you are unsure if what you are doing is against our TOS, please contact us. There are no refunds granted for accounts terminated due to TOS violation.
Misc
* We reserve the right to refuse service to anyone at any time for any reason.
* Autographics is not responsible for data integrity on equipment reclaimed for non-payment.
* Anything not explicitly stated in this TOS is subject to interpretation at Autographics's sole and absolute discretion.
* You, as Autographics's client, are solely responsible for the content stored on and served by your Autographics service.
